“Why doesn’t my manager listen when I explain the details?”
“Why doesn’t the developer just give me what I ask for?”
If you’ve ever heard these complaints—or made them–you’re not alone. Questions like these are a symptom of incongruent communication. Incongruent communication happens every day a variety of reasons.
In this session we’ll explore the Satir Interaction Model, Congruence and how they combine (or not) creating congruent communication. Additionally we’ll consider how metaphors limit solutions and acceptable actions when problem solving.